Privacy Policy

Bunc ("we," "us," or "our") operates the bunc.io website and the Bunc platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Information you provide

• Account information: name, email address, phone number, and business details when you sign up.
• Payment information: billing address and payment method details processed by our payment provider (PayPal/Stripe).
• Business data: website URLs, services, hours, pricing, and FAQ content you provide or that we extract from your website with your permission.
• Communications: messages, support requests, and feedback you send us.

Information collected automatically

• Call data: call recordings, transcripts, duration, and metadata when your AI agent handles calls.
• Usage data: pages visited, features used, session duration, and interaction patterns.
• Device data: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

• Provide, maintain, and improve our AI phone agent services.
• Train and optimize your AI agent's knowledge base and call handling.
• Process transactions and send billing communications.
• Send service updates, technical notices, and support responses.
• Analyze usage patterns to improve our platform.
• Detect and prevent fraud or abuse.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers: third-party services that help us operate (cloud hosting, payment processing, telephony, speech-to-text, text-to-speech).
• Legal requirements: when required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days by default. You can request deletion of your data at any time by contacting us.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Data portability: receive your data in a structured format.
• Withdraw consent where processing is based on consent.

7. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at privacy@bunc.io.